1. Overview & Scope
This Privacy Policy applies to the services, websites (including sfarmart.co.in), mobile applications, and ecosystem operations of Farmart Agri Tech Pvt Ltd (“SFARMART24”). We provide transparent community commerce, farmer harvest procurement, village hubs, and fresh produce logistics in India.
2. Categories of Information We Collect
We collect information necessary to fulfill orders, facilitate farm-gate payouts, and comply with Indian regulations:
- Consumers: Name, delivery address, phone number, email, GPS coordinates for hyperlocal delivery.
- Farmers & FPOs: Landholding details, crop harvest schedules, soil test records, bank account/IFSC for direct bank transfers (DBT).
- Partners & Franchisees: Business registration, Aadhaar KYC (redacted), PAN details, and store terminal metrics.
3. Data Usage & Non-Disclosure
We do not sell or rent personal information to third-party data brokers. Collected information is used solely for order delivery, agronomic advisories, direct bank payouts, fraud prevention, and statutory compliance.
4. Financial & Payment Security
Payment transactions are processed through RBI-authorized payment aggregators in compliance with PCI-DSS standards. We never store payment card CVVs or UPI PINs.
5. Compliance with DPDP Act 2023
Users maintain full statutory rights to access, review, correct, or request the erasure of their personal data, subject to mandatory statutory tax retention requirements.
Grievance Redressal & Data Protection Officer
Officer: Mr. Rajeshwar Sharma
Designation: Chief Data Protection & Grievance Officer
Email: privacy@sfarmart.co.in / grievance@sfarmart.co.in
Helpline: +91 81462 07005
Address: Farmart Tower, Sector 4, Outer Ring Road, Bengaluru, Karnataka - 560103, India
Response SLA: Acknowledgment within 48 hours; resolution within 15 business days.